Your privacy

We keep this simple: we only use what’s needed to set up and look after your phone.

What we use

• Your phone’s basics — its maker, model and Android version, plus the list of apps on it, so we can show you the app menu and what changes. The app list stays in your browser; it isn’t stored on our servers.
• Your order — an order number, the plan you picked, how many apps you kept, the protections and web filter you chose, and the date. After setup we note the result, such as how many apps were tucked away and whether reset protection is on.
• Your name and phone number — so we can find your phone and call you back if you ask us for help. Only FrumFone staff see them.
• Payment — handled entirely by Stripe. We never see or store your card number.
• Updates for your phone — the FrumFone app on your phone checks in with us about once an hour, so we can send you changes and updates without a visit. It tells us its model, its app version, the settings we put on it and the names of the apps installed on it. If you ask for help from the phone, we also get what you type and the number you give us.

What we never collect

Your contacts, messages, photos, call history, location, browsing, or what you do in your apps. The FrumFone app on your phone never sends any of that: only the check-in described above.

Your service code

Every order has a service code that lets FrumFone update the phone later. It stays with us, and every time our team looks one up, it’s recorded.

Reset protection

With reset protection on, Google asks for the FrumFone account if the phone is ever fully erased. This is Google’s own Android feature, and no personal information is sent to us.

Web filter

If you choose a web filter, the phone’s web-address lookups go through that filter’s provider, which can see which sites are looked up. Their own privacy policy applies. Our recommended family filter is Cloudflare’s free 1.1.1.1 for Families service.

Your choices

We keep your order record so we can look after your phone. You can ask us to delete it at any time, or to release your phone — which removes every restriction and returns it to normal.

Questions

We’re happy to help — email us any time at support@frumfone.com.